Frequently Asked Questions
What are your primary services?
Customer Support Services – Prosolute provides unmatched customer support, including live chat, email assistance, and phone support, along with expert management of Shopify stores
What business problems do you solve?
By leading with IT strategy and compliance guidance, Prosolute fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
What are the working hours for support services?
Our services are available 24/5, so you can reach us at any time.
Do you have a team to cover multiple shifts?
Yes, we have dedicated teams available to cover multiple shifts.
How do you assign team members for projects?
After the training sessions with you, we will assign one of our team members based on the complexity of the project.
Do you offer a free trial?
Absolutely! We offer a FREE DEMO for 5 days. This trial period allows you to witness the value and quality of our assistance firsthand, ensuring a confident decision.
Is there a possibility of engaging your organization for long-term projects?
Absolutely! We are open to discussing the potential engagement for long-term projects. We can schedule a meeting to delve into the details, and the terms can be negotiated based on the specific requirements.
In which languages do your support services extend?
Our support services are proficiently delivered in Urdu, Hindi, and English.
Does your company assist in configuring support software for new businesses?
Yes! we specialize in aiding businesses in selecting optimal software solutions and providing comprehensive guidance throughout the setup process.
What is your compensation structure?
Our basic structure starts from $299/month and goes up depending on the needs of the client. The compensation structure can be customized to align with the specific needs and requirements of the client.
